Exchange: Any product bought from Freesia Premium's online store can be exchanged from the online store only, provided it is unused and still has the label and tag in its original state (we do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy applies to local orders only.
I - We only offer exchanges for international orders if we deliver the incorrect order or the product is faulty.
II - For products on sale we only offer exchanges if we deliver the incorrect order.
Exchange policy is only liable within 14 working days after the goods are delivered.
Exchange Procedure: Freesia Premium does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered the wrong item to you or if the one you received is faulty or damaged. In that scenario, you can contact our customer services center by emailing us at cs@freesiapremium.com or call us at (+92) 309 8881668 along with your order number for our customer care representative to schedule the right one for you.
